Frequently Asked Questions Is it safe to go to Mahindra workshops? What precautions are you taking? Safety is of paramount importance to us. Mahindra Dealership team are fully vaccinated against COVID-19 and our dealership premises are sanitized periodically to ensure a safe environment for you and your vehicle. Will I get an appointment at my preferred date & time? Our endeavor is to provide you with an appointment slot as per your convenience. We would request you to check available appointment slots on the WithYouHamesha App or get in touch with your nearest dealership to set up an appointment. I don't wish to visit the workshop. How can I get the service done while being at home/office? You may avail the pick-up & drop facility. Please check with your service dealer and experience a hassle-free vehicle service experience from the comfort of your home/office. With the new "Contactless" service experience, all your service-related documents will be accessible on your smartphone for viewing and approvals. Whenever required, your Service Advisor / Relationship Manager will conduct a "Live Video" session with you and can explain all the aspects related your vehicle service / repairs. To experience, download the With You Hamesha app ( http://bit.ly/WYH-APP) to book your service appointment online, view your repair order, approve estimate revisions, make payments & a lot more. Alternatively, you may also avail a doorstep service (applicable for select services only) at a location and time of your choice. Please contact your nearest authorized dealer to know the details and book an appointment. Do you have any specialized vehicle sanitization treatments? Yes, under our "Maxicare" brand of value-added services, we have introduced a Maxicare Interior Sanitizer Treatment that effectively eliminates micro-organisms which might be present in the vehicle interiors like upholstery, door trims, handles, windows, centre console, roof lining, plastic parts, glasses etc. We also have a range of 'Do It Yourself' kits that you can use for regular sanitization and cleaning of your vehicle. Please get in touch with your dealership for the treatment & kits; they will be happy to help you. Can I get doorstep service at my home/office? Mahindra Service on Wheels, a first-of-its-kind service lets Mahindra customers get their vehicle serviced at doorstep and have hassle-free service experience. Please get in touch with your nearest authorized workshop for more details on applicable services. This is available at select locations across India. Can I extend warranty or buy RSA without visiting the workshop? Yes, With You Hamesha - our digital after-sales platform - gives you the convenience to check eligibility & extend warranty at the tap of a button and also enroll in RSA policy. Please visit wyh-uat.m-devsecops.com I have other query/feedback You can reach out to us through any of the following route: - Call - 18002096006 (toll-free, available 24x7) - Mail - [email protected] - Twitter DM - @18002096006 - Chat support from Mon to Fri during 9:00am - 6:00pm on wyh-uat.m-devsecops.com How does Mahindra handle customer concerns/feedback? Mahindra has always been a customer-centric company. We value your feedback and strive to address your concerns and feedback with speed and empathy in a fair and transparent manner. Please feel free to reach out to us through any of the following channels: - Call - 18002096006 (toll-free, available 24x7) - Mail - [email protected] - Twitter DM - @18002096006 - Chat support from Mon to Fri during 9:00am - 6:00pm on wyh-uat.m-devsecops.com How can I send feedback on my experience with a dealer or an individual ? Mahindra is a listening organization, and we would love to hear you. You may use any one of the following options that is convenient: - You can share your feedback through telephone or email or through the Queries & Feedback Section of this website. - You can send your feedback through telephone or email or through the Queries & Feedback Section of this website or through a feedback form available at all our dealer showrooms and workshops. You can also visit our "With You Hamesha" website/mobile app (wyh-uat.m-devsecops.com) & give your feedback in Get In touch section Or - You can call us on 18002096006. If I have a concern with your local dealership and want intervention from Mahindra & Mahindra Ltd, Who do I contact ? M&M has 16 Regional Offices (Delhi, Lucknow, Jaipur, Chandigarh, Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar, Guwahati, Chennai, Hyderabad, Bangalore and Cochin). Each of these offices have Customer Care Managers who are responsible for specific dealerships. You can reach out to us in either of the following ways: - Call - 18002096006 (toll-free, available 24x7) - Mail - [email protected] - Twitter DM - @18002096006 - Chat support from Mon to Fri during 9:00am - 6:00pm on wyh-uat.m-devsecops.com I have already contacted your local Customer Care team but would like some senior to talk to me, what should I do? We have 16 RCCMs (Regional Customer Care Managers) who are in charge for their respective regions. The RCCM for your region/ state will contact you back if you mention this desire to any individual you are talking to at M&M. You can also send a mail to [email protected] making a request that you want to talk to the RCCM. Rest assured you will be contacted back. If I want to share my concern and experience to M&M Head office . What procedure do I follow? You can send your communication to Mr. Sumeet Bawa, Head - Customer Experience, on [email protected]. He will strive to respond back to you within 6 hours during working days and when he is in office. You are also requested to mark a copy to [email protected]. How long will it take for my communication to be responded to ? Our Customer Care team shall endeavor to reply to you within 1 working day. In case you need an immediate response, please feel free to call our 24x7 toll-free customer care number - 18002096006 How do I reach the top person in M&M The topmost office in Automotive Division of Automotive & Farm Equipment Sector is that of the Executive Director. He can be reached on [email protected] I am facing a product expectation gap and want this to be reported to the relevant department at Mahindra, how should I ensure this happens ? We will be glad to know your feedback regarding any of our products. You can address the communication to: The Brand Manager and mail it to [email protected] Who should I contact in case of product or service related enquiry ? Please call our 24 x 7 WITH YOU HAMESHA toll free number 1800 209 6006 for your queries How do I know that the dealership is charging me the correct prices for products and services? For all vehicles the ex-showroom prices as applicable for the particular city are declared in advance by Mahindra & Mahindra. This information is available on our website. M&M strives to maintain complete transparency in terms of prices levied from customers. We follow the principle that you should only pay for what you have approved and have geared this up with the Contactless Approval process where detailed estimate of spares and labour is shared with you for approval on a digital platform. While spares are charged at the respective MRP mentioned on the pack, the labour charges are pre-defined and based on the city as well as time required to carry out the job. You can also refer to wyh-uat.m-devsecops.com to view the cost of scheduled services for your vehicle. For spare parts, Mahindra & Mahindra declares the respective MRPs (Maximum Retail Prices). Labour charges for services rendered are based on hourly flat rate as per city classification. These have been pre-defined by M&M and each job is charged by the standard number of hours that is necessary for the job. (The calculation will be done based on hours required for job multiplied by flat rate applicable for the city).